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BUUKUS

Settlement & payout policy

How booking money collected by BUUKUS is held, charged and paid out to properties.

Last updated 27 October 2026

Who this applies to

This policy applies to properties (“you”) whose online booking payments are collected by BUUKUS. If your guests pay directly into your own Paystack or Flutterwave account instead, the money never passes through BUUKUS and this policy does not apply to those payments.

How collection works

When a guest pays online for a booking made through your website widgets or the buukus.com marketplace, the payment is made to BUUKUS’s payment gateway. BUUKUS holds the funds on your behalf (“escrow”) until they are released to you under this policy. BUUKUS is not a bank; funds are held with our payment partners.

What we charge

  • Commission: 5% of the amount the guest pays.
  • Payment processing fee: 1.5% of the amount the guest pays, passed on from the payment gateway.
  • BUUKUS may agree different rates with you in writing. Your own rates are shown in PMS under Plan & billing.
  • Commission and fees are deducted from each payout and invoiced to you as paid by deduction. Invoices are available in PMS and by email.

When funds are released

Funds for a booking become eligible for payout 2 day(s) after the guest’s scheduled check-out date. This hold covers cancellations, no-shows, complaints and chargebacks. Funds for bookings that are cancelled or refunded are not paid out.

Payout schedule

Eligible funds are paid out once a week. A payout is created only when the amount due is at least 10,000 in the booking currency; smaller balances roll over to the next run. After a payout is created we aim to transfer the money within 3 business day(s), depending on your bank.

Where we send the money

Payouts are made only to the bank account you register in PMS under Plan & billing, in the name of your business. Keep these details accurate — BUUKUS is not responsible for payouts sent to an account you registered incorrectly. We may ask you to verify the account or your business before the first payout.

Currencies

Payouts are made in the currency the guest paid in. Your bank or our payment partner may convert or charge fees for transfers into an account held in another currency; those charges are yours.

Refunds, disputes and chargebacks

  • If a guest is refunded under the property’s cancellation terms, the refunded amount (and any commission already earned on it, where applicable) is deducted from your balance.
  • If a refund or chargeback happens after a payout has been made, BUUKUS may deduct the amount from future payouts or invoice you for it.
  • BUUKUS may place a payment or your balance on hold while we investigate a dispute, suspected fraud or a breach of our terms. We will tell you why and release the funds once the matter is resolved.

Taxes

You are responsible for the taxes that apply to your bookings, including VAT/sales tax and income tax. Amounts we pay you are the gross booking value less commission and fees; we do not withhold taxes on your behalf unless the law requires it.

Statements

PMS shows every collected payment, the commission taken, when it becomes payable, and every payout with its reference, so you can reconcile your books at any time.

Changes and contact

We may change rates or timings with at least 30 days’ notice; changes do not affect payments already collected. Questions about a payout: support@buukus.com.